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We understand that there may be times when our services fall short of your expectations and that you want to be heard.  This section has been specially consolidated to provide you with an understanding of the Ministry’s Healthcare Dispute Resolution Process.

Complaints

If you have a complaint against a health care establishment (hospital, clinic, etc.) or a health care professional (doctor, nurse, allied health, etc.), please look at How to lodge a complaint.

Request for Swab Tests

We are experiencing a high volume of enquiries and seek your understanding that we will take a longer time to respond to you. If you are requesting for a pre-departure swab test for your flight out of Singapore, please note that all requests must be submitted via the links below:

• Travel related to attending essential business meetings or to implement critical projects in the course of business or employment and taking up employment overseas – the Ministry of Trade and Industry at https://form.gov.sg/5efafbff4e0f740011e66aef.
• Ship crew sign-on for foreign-going ships – the Maritime & Port Authority of Singapore at https://form.gov.sg/5f3de8c64432ea001163404c.
• For Chinese nationals with live or cancelled work permits and S-Passes returning to China – the Ministry of Manpower at www.mom.gov.sg/covid-19/sending-workers-home.
• For travel related to long-term education, compassionate reasons, or otherwise – the Ministry of Health at www.go.gov.sg/moh-pdt.

Queries or Feedback

If you have questions or feedback on MOH's healthcare policies, regulations and programmes, fill in the Feedback Form below.

Do take a look at Frequently Asked Questions (FAQs) to see if your questions have already been addressed.

Category: *	Queries/feedback on MediShield Life premiums and premium subsidies Queries/feedback on updating your household information for MediShield Life Any other queries/feedback on MOH Policies
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